Your privacy is protected with clarity, care and responsibility.

1. Introduction

This Privacy Policy applies to Cosmiqe Digital, a digital marketing agency and academy based in Mumbai, Maharashtra.

By using our website, submitting an enquiry, filling out a form, interacting with our advertisements, joining our course enquiry process, or communicating with us through WhatsApp, email, phone, or social media, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal, business, technical, and marketing-related information when you interact with Cosmiqe Digital.

• Name, phone number, WhatsApp number, email address, and location.
• Business name, website URL, industry, service requirements, and marketing goals.
• Course enquiry details, preferred batch information, and learning interests.
• Information submitted through website forms, landing pages, lead forms, WhatsApp messages, calls, or emails.
• Technical information such as IP address, browser type, device type, operating system, pages visited, and website interaction behaviour.
• Advertising and analytics data collected through cookies, pixels, tracking scripts, CRM tools, and campaign platforms.

3. How We Use Your Information

Cosmiqe Digital uses collected information to respond to enquiries, deliver services, improve user experience, and manage communication.

• To respond to your service, course, consultation, or audit enquiry.
• To provide web designing, SEO, Google Ads, Meta Ads, graphic design, video editing, performance marketing, and related services.
• To guide learners regarding our digital marketing course, batches, modules, and enrolment process.
• To contact you through phone, WhatsApp, email, SMS, or other communication channels.
• To send proposals, updates, reminders, offers, service information, and relevant marketing communication.
• To analyse website traffic, landing page performance, campaign performance, and user behaviour.
• To improve our website, advertising strategy, lead quality, customer experience, and service delivery.
• To comply with legal, regulatory, accounting, or business obligations.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, tags, and similar technologies to understand how users interact with our website and campaigns.

These technologies may help us:

• Measure website traffic and page engagement.
• Understand which pages, services, or campaigns users interact with.
• Run remarketing, retargeting, and advertising campaigns.
• Improve website speed, structure, user experience, and conversion performance.
• Track campaign performance across platforms such as Google, Meta, and other advertising tools.

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

5. Third-Party Tools and Platforms

Cosmiqe Digital may use trusted third-party tools and platforms for website management, analytics, advertising, lead management, communication, and service delivery.

• Google Analytics, Google Ads, Google Tag Manager, and related Google tools.
• Meta Ads, Facebook, Instagram, and related Meta platforms.
• WhatsApp Business, CRM systems, email tools, website plugins, and hosting providers.
• Payment, automation, reporting, and marketing technology platforms where applicable.

These third-party platforms may process data according to their own privacy policies. Cosmiqe Digital is not responsible for the privacy practices of external websites, tools, or platforms linked from our website.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

However, we may share limited information where necessary for business, operational, marketing, or legal purposes.

• With internal team members for enquiry handling, service delivery, and customer support.
• With trusted vendors, service providers, consultants, or technology partners who support our business operations.
• With advertising, analytics, CRM, hosting, and communication platforms used for campaign and lead management.
• With legal, regulatory, government, or law enforcement authorities if required by applicable law.

7. Data Security

We take reasonable technical, administrative, and organisational measures to protect your personal information from unauthorised access, misuse, alteration, loss, or disclosure.

While we aim to use secure systems and responsible data practices, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We may retain your information for as long as necessary to fulfil the purpose for which it was collected.

• To manage service enquiries and course enquiries.
• To maintain business communication and service records.
• To comply with legal, accounting, tax, or regulatory obligations.
• To support marketing follow-ups, remarketing, reporting, and customer relationship management.

You may request correction or deletion of your personal information by contacting us through the details mentioned below.

9. Your Rights

Depending on applicable laws, you may have certain rights regarding your personal information.

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information, subject to legal and business requirements.
• Withdraw consent for marketing communication where applicable.
• Opt out of promotional emails, WhatsApp messages, calls, or remarketing communication.

To exercise these rights, please contact Cosmiqe Digital using the contact details provided in this policy.

10. Marketing Communication

If you submit your contact details to Cosmiqe Digital, we may contact you regarding our services, course information, proposals, offers, updates, reminders, or business opportunities.

You may opt out of marketing communication at any time by replying to our message, contacting us directly, or using the unsubscribe option where available.

11. External Links

Our website may contain links to third-party websites, landing pages, tools, social media platforms, payment pages, or partner websites.

We are not responsible for the content, privacy practices, security standards, or policies of external websites. We recommend reviewing the privacy policy of any external website you visit.

12. Children’s Privacy

Our services are intended for businesses, professionals, entrepreneurs, students, freelancers, and learners who are eligible to engage with our services or courses.

We do not knowingly collect personal information from children under the age of 18. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

13. Updates to This Privacy Policy

Cosmiqe Digital may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, courses, technology tools, legal requirements, or operational processes.

Any updates will be posted on this page with a revised “Last Updated” date.